Why should I have an account? Are there any benefits?
Through the registered account, we ensure better communication all through the process. Having an account has many perks like coupon services, discount offers, reminders on the restocking of your favorite product you wish to buy again. It is like becoming a member of the Plantzo community.
I forgot my password. Please help
No need to worry. We got you covered. Just click on forgot password and you will receive a mail to create a new password again.
How will I repot my plant?
Gently remove the plant from the package you receive, do not immediately try to repot your plant. Give your plant a few days of time to settle in its new home. After a few days remove the plant from the plastic bag or the pot it was placed in, now place the plant along with the mud ball in the soil which must be a bit wide from the plant size so that the plant easily adjusts in its new place. Water the soil immediately after planting for better results.
How do I change or cancel the order?
Once the order is shipped you cannot cancel the order as it is a living things and cannot be returned. In case of damage, the damaged plant will be replaced or you will receive a refund.
Is it a hybrid plant?
Most plants are hybrids or well performing varieties. However, some can be grafts or seed grown. Kindly refer to the product description for a better understanding.
Can I change my billing address?
In case of address change or gifting, you should enter the correct address while placing the order. Any mistakes if communicated before the order is shipped shall be corrected. Any mischief or purposeful violation will result in cancellation of order and further services.
Can I change my delivery address?
In case of any mistakes in your delivery address, contact us immediately so that we can change it for you only in case it has not been shipped at that point of time.
How to place order?
Visit www.plantzo.com website and select the plant you wish to bring to your home, add to cart and proceed to checkout. We will deliver it in a safe and secured condition.
I do not remember my login ID and password? How do I get it?
Our customer care service will always be available to fix the problem.You can always update them using the registered number.
What if I received a wrong product?
Do not panic on seeing a wrong product. Kindly take a photograph of the product you received along with the order ID, you will receive 100% refund for the respective product if the claim is valid. However make sure you do it within a day of delivery.